Terms & Conditions
Challengecoinwarehouse.com was founded on the belief that our customers are the reason for our success. We back each Custom Challenge Coin order with outstanding customer service, and 100% quality assurance guarantee.
Each Custom Coin or Challenge Coin is created through a team effort. You are a very important part of our team. Challengecoinwarehouse.com will rely on you for vital information in order to produce the specific coins you want. While we are working together, we each have responsibilities. For your convenience, we have included these responsibilities below. Please take a moment to read them. These are the terms and conditions of our sales.
Feel free to contact us if you have any questions.
Challengecoinwarehouse.com is responsible for:
Standing behind our products 100%. Challengecoinwarehouse.com backs each and every order with a 100% Quality Guarantee. Challengecoinwarehouse.com will replace (at no additional charge) any Challenge Coin that is found to have defects in materials or workmanship.
Giving you accurate information. Prior to starting production, you will receive a digital proof of your Custom Coin via email. This proof is an exact representation of the final product. This is to allow you to make any necessary changes or corrections prior to starting production.
Confirming your order. Prior to production of your Custom Coins, you will receive an order confirmation notice via email. This notification will contain specifications of your order including type, size, quantity, colors, and approximate delivery date.
Mold & Template Storage:
We keep your molds and templates on file and in our warehouse for up to 12 months in anticipation of re-orders.
Producing your order correctly & on time. Once we have obtained your approval on both the digital proof and the order confirmation, we will produce your items usually within 14 days. The following are exceptions to our (14) day production promise:
1. FACTORY CLOSURES – Some of our products are manufactured in Southeast Asia and this region has several holiday periods throughout the year. One of these holiday periods is known as Chinese New Year (CNY) and it lasts approximately 10 days and impacts our production schedules. CNY starts and ends on different days each year.WE WILL DO EVERYTHING WITHIN OUR POWER TO DELIVER YOUR ORDER IN A TIMELY MANNER BUT, PLEASE NOTE THAT DURING THE TIME PERIOD COVERING THE CHINESE NEW YEAR HOLIDAY FESTIVAL WHICH TYPICALLY SPANS A 10 DAY PERIOD IN LATE JANUARY OR EARLY FEBRUARY, WE ARE NOT RESPONSIBLE FOR DELIVERY DELAYS.
2. QUANTITY OF ITEMS – As your quantity increases, so does the time it takes to produce your order. Here is a guide to help you determine your production time. Please note that these are approximate production times and could change due to product specifications, materials, and design complexity;
QUANTITY <1000 5000 5000-10000 10000–25000 >25000
PRODUCTION DAYS 10 14 18 25 As Quoted.
3. CUSTOM COINS PEAK PERIODS – WE WILL DO EVERYTHING WITHIN OUR POWER TO DELIVER YOUR ORDER IN A TIMELY MANNER BUT, PLEASE NOTE THAT DURING THE PEAK PERIOD FOR CUSTOM COINS ORDERING THAT STARTS JUNE 1ST AND ENDS AUGUST 31ST OF EACH CALENDAR YEAR, WE MAKE NO GUARANTEE OF DELIVERY DATE OF ANY CUSTOM COIN ORDER. IT IS YOUR RESPONSIBILITY TO ORDER YOUR COINS IN A TIMELY MANNER TO AVOID ANY POSSIBLE DELAY DUE TO CIRCUMSTANCES BEYOND THE CONTROL OF THE EMPLOYEES OF THE COMPANY AND/OR ITS MANUFACTURERS AND AFFILIATES. FURTHERMORE, WE REMINDS YOU THAT ONCE YOUR ORDER IS PLACED, IT CANNOT BE CANCELLED FOR ANY REASON, AND THAT OUR PRODUCTION TIME GUARANTEE IS NOT APPLICABLE DURING THE “PEAK” PERIOD OF CUSTOM COINS ORDERING AS STATED ABOVE. FINALLY, THE COMPANY MAKES NO DELIVERY GUARANTEE EITHER VERBALLY OR IN WRITING FOR ANY CUSTOM COINS ORDERED WITHIN THE TIME PERIOD STATED ABOVE.Your order will then be shipped via FedEx Priority International Service or UPS International Expedited Air Freight, or other Air Delivery service providers (at no additional cost to you) directly to the address you specify.
Listening to you! We want this to be the best experience you have ever had when it comes to Custom Challengecoins! If you have concerns, constructive criticism, or compliments, we’d love to hear from you. Phone us toll free at our number on the website or contact us via email at Sales@Challengecoinwarehouse.com
You are Responsible For:
Legal Ownership of any and all logos, trademarks and copyright. By submitting your design to Challengecoinwarehouse.com, warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other company’s rights.
Giving due attention to the proof provided.Once you receive the digital proof of your Custom Coins, review it in detail.Please give special attention to: the design, the grammar, and the colors. Once you have made any necessary changes to your proof, return it to us via email. This is your signal to us that everything has been approved.
NOTE:We use the Pantone PMS color matching system. Because all computer monitors do not display colors in the same way, it is important that you indicate your color choices using Pantone PMS numbers. For additional information, visit Pantone site at www.pantone.com. PMS color books are also available at most art supply stores and some libraries. All PMS numbers will be listed on the bottom of your proof so that you can verify them easily.
Review the details of your order confirmation. After your proof has been returned to us, you will receive an order confirmation. Again…Please review the information carefully. If all the information is correct, return it to us and we will begin the production process.NOTE:Once an order has been approved and confirmed itmay not be canceled for any reason. Should you require a cancellation of your order within 36 hours of your order being placed we will stop production and issue a credit on a case by case basis AND any refund offered will be less a 25% restocking/tooling fee.
Providing correct shipping information.Your order will be produced and shipped usually within 14 days with the exception of our “Peak Periods” as listed above. We are not responsible for delays in shipping caused by inaccurate address information, Acts of GOD including weather delays, War, Terrorism, U.S. Customs procedures, the misrouting of your package by FedEx, or undeliverable shipping addresses.
Your Custom Coins will be delivered using the “signature required” method. This means that when FedEx or UPS brings your overnight delivery someone will have to sign for it. If no-one is available, a signature tag will be left at the delivery location and can be signed so that the package can be left on the next delivery attempt. This method insures that packages are delivered securely. In the event that (3) delivery attempts are made and no-one can sign for the package or leave the signed delivery tag, the package will be sent back to the factory. If this occurs, you will be charged for return shipping and then again for shipping of the package back to you for another delivery attempt.
Challengecoinwarehouse.com assumes that you have thoroughly checked the contents of your order immediately upon delivery. Any defects found in products after 5 days from date of delivery receipt will NOT be accepted for remanufacture or other forms of consideration. Please check your products when you receive them and inform us immediately in the unlikely event of discrepancies or defects.
Mold Recycling Fee: When you place your order we do not charge you for a mold that we create based upon your design criteria. Coin molds are made from Copper, Brass and Steel and these raw materials have a cost. We will keep the mold created for your design in our factory inventory for 12 months after the date of your purchase in case you wish to place a re-order. Should you not reorder your Custom Coins during the next 12 months, we will recycle your mold which will save space in our warehouse and help fulfill our commitment to the environment by reusing existing natural resources. The fee for recycling your mold is $ 28.00 and will be billed to your credit card on file or sent to you as an invoice if you purchased through an accredited school, university or government agency.
All orders are final. Due to the custom nature of the Custom Coins we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason. Challengecoinwarehouse.com does not issue refunds. As mentioned previously, we will replace any Custom Coins that contain defects in materials or workmanship. This amount represents a completed order..
In the event that a legal dispute arises, it is agreed that the venue for such a dispute is Gilmer County, Georgia, USA. Should the dispute pertain to the illegal use of copyright or trademark infringements, you agree to defend the claim at your sole expenses. You agree to pay any damage and costs assessed against Challengecoinwarehouse.com as a result of such a lawsuit or proceeding. You also agree to hold Challengecoinwarehouse.com harmless in such a lawsuit or proceeding.
All Coins displayed on this website containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of Challengecoinwarehouse.com. Purchase of merchandise from Challengecoinwarehouse.com in no way, shape or form grant you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.
We look forward to working with you, now and in the future!